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Remote Infrastructure Management Services
 

Every organization must meet new demands of business and deliver maximum results. The true success of your IT department relies on their efficiency to maintain a competitive edge by deploying new technology that benefits the company. This includes measuring mission critical business systems and applications to ensure they are delivering top notch performance.

RIMS automates the process of IT infrastructure administration, including patch management. Omnitech can manage maintenance schedules and administrative tasks, such as resource assignments and notification options, depending on the level of service desired.

It also ensures that customers keep their IT support budget within limits by offering a suite of Remote Infrastructure (RI) services. These RI service combine skilled resources, ITIL based practices, a world class Global Command Center (GCC) infrastructure and APDIMA. It is a proven solution delivery methodology, to deliver the quality of service your business demands.

The Remote Infrastructure Management (RIM) service provides end to end support with guaranteed SLA. Being framework based, customers can enjoy total flexibility to customize the services required as per requirements.

Technical experts from Omnitech's GCC can analyze performance trends and pro-actively identify capacity requirements so that IT infrastructure keeps pace with business growth, helping clients meet the service demands of their organizations.

 Remote Management Services - Benefits:
World Class command center in India
ITIL tools based remote services
Rapid resolution
Access to Highly skill resources
Higher SLA's
Lower Costs
24 x 7 x 365 support
Customer specific reporting
 Network Operations Centre - NOC

A Network Operations Centre is a place from which administrators supervise, monitor and maintain a telecommunications network. Large enterprises with large networks as well as large network service providers typically have a network operations centre - sometimes, its just a single room containing visualizations of the network or networks that are being monitored, workstations at which the detailed status of the network can be seen and the necessary software to manage the networks. The network operations centre is the focal point for network troubleshooting, software distribution and updating, router and domain name management, performance monitoring and coordination with affiliated networks.

 

The NOC is located in a highly secured physical environment. The company's infrastructure is monitored and managed, 24X7 by well-trained and qualified professionals who also provide proactive problem identification and resolution.

 

The Network Operations Centre's staff works to ensure reliable network service using network monitoring stations, LAN analysis software and hardware diagnostic tools to continuously monitor the client's IT infrastructure.

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