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Notification Engine

 

Now offering 1st in India, a unique Payment Hub Management Service designed to ease the complex management of your Payment systems.

 Introduction

The Reserve Bank of India has made it mandatory for all banks to send a positive confirmation of all credited transactions. The RBI has also made it mandatory for the banks to intimate their customers of successful crediting of the funds (debited from their accounts) when they are credited to the beneficiary account.

Omnitech’s “Notification Engine” is a unique offering which helps the bank to automate the notification to customers of positive confirmations received against the outbound payment messages. Additionally, the Notification Engine also sends an SMS notification to the Branch Manager for all negative confirmations received in any batch.

 Key Features
Allows your banker to track the payment messages and their acknowledgements through a real-time dashboard - giving full information about each of the messages that are
Pending Acknowledgement
Positively Acknowledged
Negatively Acknowledged
The dashboard also allows you to understand if your link to the RBI network / link with the email SMTP/SMS gateway is down.
Sends a notification of the positive confirmation to your client through
Sends an SMS to the registered mobile.
Creates a password protected pdf file (containing full details of the transaction) attaches it to an email and sends to the customer.
Send a notification of the negative confirmation via SMS to the branch person so that he can make the corrections and effect the payment (or reverse the entry back in his clients account) immediately.
In case a customer calls the bank and states that (s)he has not received the notification, the system allows the banker to re-send the notification.
The bank can modify the generic content of the email to incorporate other info (announcing new offerings from the bank / cross selling / informative messages like bank holiday etc.) to the clients getting the messages by email.
Send a notification of the negative confirmation via SMS to the branch person so that he can make the corrections and effect the payment (or reverse the entry back in his clients account) immediately.
The bank can modify the generic content of the SMS at any point in time.
The system keeps a complete audit-trail of the activities of each user and generates reports to this effect.
The entire hierarchy is kept in mind (e.g. administrator can see all branches and users, at branch level, branch manager can see his subordinates, and subordinates can see only their own data).
Choice of integration mode with CBS viz. MQ series, DB Link, and shared-folder.
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